We are committed to our customers. We know you purchase tickets with the expectation of attending great events, and we want to make sure you get exactly that. We work hard so you can always expect properly issued tickets that arrive on time. We back all Ultimate Theatre Gudie sales with a Money Back Guarantee so you are assured a safe purchase.
We offer a 125% Money Back Guarantee if:
Your order is accepted, but not delivered by the seller;
Your order is accepted, but shipped too late by the seller for the tickets to arrive in time for the event;
You were denied entry because of the tickets, or invalid tickets were provided by the seller.*
We offer a 100% Money Back Guarantee if:
An event is cancelled entirely, with no rescheduled date.**
* Verifiable proof must be provided by the venue in written letter format if you are denied entry and seek a refund. Written or stamped “voids” do not constitute verifiable proof.
** The 100% refund for a cancelled event excludes any shipping charges.
If you have any questions regarding our Money Back Guarantee, contact customer support by phone: